PharmSys provides process management services to help our clients increase their operational reliability. We start with thorough process mapping which clarifies the required inputs, transformation functions and expected outputs associated with our client's manufacturing and business processes. This aids in the identification of critical process parameters and development of a variety of key performance indicators (KPIs).

We provide methods that allow our clients to automatically track and evaluate their KPIs when computer controlled systems are utilized. The resulting benchmarks provide target levels for setting future performance goals. KPI tracking also aids in identifying process bottlenecks. Bottlenecks are studied in more depth for developing objectives and scope of future quality improvement projects.

Aside from studies of KPIs, we develop a comprehensive process management program of data analysis tools, including:

• Statistical process control.
• Historical performance trending.
• Process parameter co-dependency.
• Conformance to process tolerances.
• Evaluation of confidence levels, process capability and measurement error.

The ultimate objective of our process management services is to prompt proactive courses of action to correct deficiencies before operational reliability is negatively impacted. Effective process management will identify operational risks resulting from many different issues such as:

• Low quality materials/equipment.
• Insufficient personnel training.
• Improper or incorrect maintenance and setup.
• Supply chain disruptions.

Many of the approaches we employ are fundamental to continuous improvement programs such as Six Sigma and ISO certified quality systems.